Customer Service Books Categories

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Be Our Guest: Perfecting the Art of Customer Service (Paperback)

Be Our Guest: Perfecting the Art of Customer Service (Paperback)

Be Our Guest: Perfecting the Art of Customer Service (Paperback)

By: Walt Disney Company

Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)

Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)

Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)

By: Tony Hsieh

Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)

Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)

Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)

By: Ken Blanchard

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

By: Robert Spector

The thank you economy (Paperback)

The thank you economy (Paperback)

The thank you economy (Paperback)

By: Gary Vaynerchuk

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)

By: Matthew Dixon

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)

The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)

By: Lee Cockerell

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Kindle Edition)

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Kindle Edition)

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Kindle Edition)

By: Nick Mehta

Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)

Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)

Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)

By: Jay Baer

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)

Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)

By: Joey Coleman

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)

A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)

By: Janelle Barlow

How to Win Friends & Influence People (Paperback)

How to Win Friends & Influence People (Paperback)

How to Win Friends & Influence People (Paperback)

By: Dale Carnegie

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover)

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover)

Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover)

By: Leonardo Inghilleri

Fish: A Proven Way to Boost Morale and Improve Results (Hardcover)

Fish: A Proven Way to Boost Morale and Improve Results (Hardcover)

Fish: A Proven Way to Boost Morale and Improve Results (Hardcover)

By: Stephen C. Lundin

The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (Hardcover)

The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (Hardcover)

The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (Hardcover)

By: Mark Sanborn

Delivering Knock Your Socks Off Service (Paperback)

Delivering Knock Your Socks Off Service (Paperback)

Delivering Knock Your Socks Off Service (Paperback)

By: Ron Zemke

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)

By: Will Guidara

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

By: Shep Hyken

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)

By: Jeff Toister

Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)

Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)

Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)

By: Frances Frei

Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Kindle Edition)

Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Kindle Edition)

Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Kindle Edition)

By: Patrick Lencioni

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)

By: Joseph A. Michelli

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

By: Joseph A. Michelli

The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)

The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)

The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)

By: Chip Heath

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)

Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)

By: John A. Goodman

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)

The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)

By: Bill Price

The Simple Truths of Service (Hardcover)

The Simple Truths of Service (Hardcover)

The Simple Truths of Service (Hardcover)

By: Kenneth H. Blanchard

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Kindle Edition)

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Kindle Edition)

Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Kindle Edition)

By: Steve Curtin

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (Hardcover)

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (Hardcover)

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (Hardcover)

By: Jeffrey Gitomer

The Big Book of Customer Service Training Games (Paperback)

The Big Book of Customer Service Training Games (Paperback)

The Big Book of Customer Service Training Games (Paperback)

By: Peggy Carlaw

Customer Service For Dummies (Paperback)

Customer Service For Dummies (Paperback)

Customer Service For Dummies (Paperback)

By: Karen Leland

The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)

The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)

The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)

By: Rob Fitzpatrick

Achieving Excellence Through Customer Service (Paperback)

Achieving Excellence Through Customer Service (Paperback)

Achieving Excellence Through Customer Service (Paperback)

By: John Tschohl

Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)

Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)

Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)

By: Harley Manning

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)

By: Shep Hyken

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (Hardcover)

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (Hardcover)

Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (Hardcover)

By: Pete Blackshaw

Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)

Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)

Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)

By: Ben McConnell

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (Paperback)

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (Paperback)

Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (Paperback)

By: Renée Evenson

Weird Things Customers Say in Bookshops (Hardcover)

Weird Things Customers Say in Bookshops (Hardcover)

Weird Things Customers Say in Bookshops (Hardcover)

By: Jen Campbell

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (Paperback)

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (Paperback)

Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (Paperback)

By: Lisa Ford

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)

By: Robert Bacal

The Ultimate Question: Driving Good Profits and True Growth (Hardcover)

The Ultimate Question: Driving Good Profits and True Growth (Hardcover)

The Ultimate Question: Driving Good Profits and True Growth (Hardcover)

By: Fred Reichheld

Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)

Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)

Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)

By: Donald Miller

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions (Kindle Edition)

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions (Kindle Edition)

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions (Kindle Edition)

By: Noah Fleming

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)

How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)

By: Jeffrey J. Fox

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)

By: Shep Hyken

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Hardcover)

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Hardcover)

The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Hardcover)

By: John R. DiJulius

Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)

Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)

Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)

By: Danny Meyer