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Be Our Guest: Perfecting the Art of Customer Service (Paperback)
By:
Walt Disney Company
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Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)
By:
Tony Hsieh
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Raving Fans: A Revolutionary Approach to Customer Service (Hardcover)
By:
Ken Blanchard
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The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)
By:
Robert Spector
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The thank you economy (Paperback)
By:
Gary Vaynerchuk
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The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)
By:
Matthew Dixon
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The Customer Rules: The 39 Essential Rules for Delivering Sensational Service (Hardcover)
By:
Lee Cockerell
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Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Kindle Edition)
By:
Nick Mehta
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Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)
By:
Jay Baer
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Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days (Hardcover)
By:
Joey Coleman
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A Complaint Is a Gift: Recovering Customer Loyalty When Things Go Wrong (Paperback)
By:
Janelle Barlow
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How to Win Friends & Influence People (Paperback)
By:
Dale Carnegie
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Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization (Hardcover)
By:
Leonardo Inghilleri
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Fish: A Proven Way to Boost Morale and Improve Results (Hardcover)
By:
Stephen C. Lundin
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The Fred Factor: How Passion in Your Work and Life Can Turn the Ordinary into the Extraordinary (Hardcover)
By:
Mark Sanborn
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Delivering Knock Your Socks Off Service (Paperback)
By:
Ron Zemke
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Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)
By:
Will Guidara
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The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience
By:
Shep Hyken
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The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)
By:
Jeff Toister
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Uncommon Service: How to Win by Putting Customers at the Core of Your Business (Hardcover)
By:
Frances Frei
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Getting Naked: A Business Fable about Shedding the Three Fears That Sabotage Client Loyalty (Kindle Edition)
By:
Patrick Lencioni
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The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)
By:
Joseph A. Michelli
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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)
By:
Joseph A. Michelli
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The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)
By:
Chip Heath
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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits (Hardcover)
By:
John A. Goodman
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The Best Service is No Service: How to Liberate Your Customers from Customer Service, Keep Them Happy, and Control Costs (Hardcover)
By:
Bill Price
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The Simple Truths of Service (Hardcover)
By:
Kenneth H. Blanchard
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Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary (Kindle Edition)
By:
Steve Curtin
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Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless: How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know (Hardcover)
By:
Jeffrey Gitomer
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The Big Book of Customer Service Training Games (Paperback)
By:
Peggy Carlaw
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Customer Service For Dummies (Paperback)
By:
Karen Leland
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The Mom Test: How to talk to customers & learn if your business is a good idea when everyone is lying to you (Kindle Edition)
By:
Rob Fitzpatrick
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Achieving Excellence Through Customer Service (Paperback)
By:
John Tschohl
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Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)
By:
Harley Manning
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Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Hardcover)
By:
Shep Hyken
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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000: Running a Business in Today's Consumer-Driven World (Hardcover)
By:
Pete Blackshaw
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Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force (Hardcover)
By:
Ben McConnell
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Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (Paperback)
By:
Renée Evenson
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Weird Things Customers Say in Bookshops (Hardcover)
By:
Jen Campbell
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Exceptional Customer Service: Exceed Customer Expectations to Build Loyalty & Boost Profits (Paperback)
By:
Lisa Ford
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Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation (Perfect Phrases Series)
By:
Robert Bacal
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The Ultimate Question: Driving Good Profits and True Growth (Hardcover)
By:
Fred Reichheld
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Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)
By:
Donald Miller
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The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions (Kindle Edition)
By:
Noah Fleming
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How to Become a Rainmaker: The Rules for Getting and Keeping Customers and Clients (Hardcover)
By:
Jeffrey J. Fox
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The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)
By:
Shep Hyken
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The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (Hardcover)
By:
John R. DiJulius
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Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)
By:
Danny Meyer