Joe is the co-author (with Annie Downey) of Library Service Design: A LITA Guide to Holistic Assessment, Insight, and Improvement and Getting Started in Service Design. In 2017, he was awarded the first Future of Libraries Fellowship from the ALA Center for the Future of Libraries. He has presented and written on service design, UX tools, library space assessment, website usability, and marketing of the library. His current research interests include service design in the library environment and space usage assessment. Joe is the co-founder of the LUX Service Design consulting firm. He holds an MLIS from the University of Washington iSchool and an MBA from Portland State University. Joe is an academic librarian in Portland, OR, where he lives with his wife and two sons.